One thing will save a wasted call: Hollard no longer handles car, home or pet insurance itself. Its contact page sends those customers to Dotsure Limited, a separate licensed non-life insurer in which Hollard holds a shareholding. So if your policy covers a vehicle, buildings, home contents, an extended car warranty or a pet, Hollard’s own numbers are not the route. What Hollard does service directly is funeral, life and legal insurance — all three on the same number, 0800 935 465 — and investments, which has its own line. The mailboxes are where the real routing happens: general enquiries and claims use different addresses even where the phone number is identical. Hollard commits to responding to online enquiries, complaints and compliments within 48 business hours. All details come from Hollard’s own contact page.
Official contact channels
- Funeral insurance: 0800 935 465 — general [email protected], claims [email protected]
- Life insurance: 0800 935 465 — general [email protected], claims [email protected]
- Legal insurance: 0800 935 465 — [email protected] for both general enquiries and claims
- Investments: 0861 000 107 in South Africa, or +27 11 351 5000 from abroad — [email protected], fax 011 351 3816
- Car, home, pet and extended car warranty: handled by Dotsure Limited, not by Hollard
- Report fraud: 0801 516 170 toll-free, or [email protected]
- Online forms: separate enquiry, complaint and compliment forms, each answered within 48 business hours
A caution on the international number. Hollard displays it as “+27 351 5000”, which is missing digits and will not connect; the underlying link on the same page uses +27 11 351 5000. Dial the longer form.
What this organisation provides
Hollard is a South African insurance group whose directly serviced retail products are funeral, life and legal cover, alongside an investments business trading as Hollard Investments. It also serves business and commercial clients and works extensively through brokers and advisers, publishing separate logins and a find-a-broker route for them. Hollard notes that customers holding a Hollard Life Select policy with queries about a retirement annuity benefit, cash back benefit or educator benefit should go to the life insurance team rather than general enquiries — those benefits sit inside the life product rather than being separate.
Address and operating information
Hollard publishes no head office street address or call centre operating hours on its contact page. The only published service standard is the 48 business hours it commits to for online enquiries, complaints and compliments — note that is business hours rather than calendar hours, so a Friday submission is answered the following week. Treat the telephone lines as business-hours services. For face-to-face help, Hollard’s find-a-broker route is the appropriate one, since much of its business is intermediated.
Support and escalation routes
- Check which insurer holds your policy first. A Dotsure policy is not a Hollard policy for service purposes, even though Hollard has a shareholding in Dotsure.
- Use the claims mailbox rather than the general one when lodging a claim — they are different addresses even on the same number.
- Use the dedicated complaint form rather than the enquiry form if you want it treated as a complaint, and give as much detail as possible; Hollard states this is what allows a fair and quick resolution.
- Fraud reports go to the toll-free hotline or tip-offs mailbox. Hollard states these are received by an independent team of experts and that confidentiality is guaranteed.
- Once Hollard’s internal process is exhausted, a long-term insurance complaint can be referred to the relevant financial services ombud scheme, and advice complaints to the FAIS Ombud.
Sources
The telephone numbers, email addresses, fax number, response commitment and the Dotsure routing on this page were read from Hollard’s own contact page at hollard.co.za on 30 August 2026. The discrepancy between the displayed international number and the underlying link was observed on that page and is reported as found. Nothing has been inferred or taken from a directory.