Old Mutual iWYZE publishes exactly one telephone number for everything to do with a car policy, and one WhatsApp number. There is no separate car insurance desk, no separate claims line and no published email address, so the number below is the whole telephone story.
Old Mutual iWYZE car insurance contact details
- Telephone, including road and home emergencies: 0860 93 94 93
- WhatsApp: 031 835 4245
- Self-service: the wyzeHUB portal and the iWYZE app
- Call-back request form on the iWYZE contact page, which lets you pick quotes, claims, customer care or complaints
The one number covers both the emergency service and ordinary queries, which is unusual and does mean the line can be busy. If your matter is not urgent, the call-back form or WhatsApp gets you into the queue without holding.
The vehicle inspection, which is where most car policies stall
A new car policy normally needs the vehicle inspected before cover is confirmed. iWYZE gives you two routes: book at a testing centre, or do it yourself. The self-inspection is done on your phone through wyzeHUB, and it is genuinely faster than driving somewhere. If you would rather have it done for you, the iWYZE site has a locator that shows the Autoboys vehicle inspection centres near an address you enter.
Do the inspection promptly. A policy sitting unconfirmed because an inspection has not been done is the sort of gap people only discover at claim stage.
What wyzeHUB handles without a phone call
- Downloading your policy document or a confirmation of cover
- The vehicle self-inspection
- Requesting a call back to add cover
- Tracking a claim in progress
A confirmation of cover is the document a bank or a rental company usually wants, and pulling it yourself takes a minute rather than a call.
Emergency assistance and SOS tracking
The road and home emergency service runs on the same 0860 93 94 93 number. iWYZE also offers an SOS request through the signed-in app, which lets you live-track the help coming to you on a map and chat to it. If you are stranded somewhere you would rather not describe out loud, that is the better option.
Who actually carries the risk
This matters when you claim or complain. iWYZE short-term cover, which includes car insurance, is underwritten by Old Mutual Insure Limited, registration number 1970/006619/06, a licensed financial services provider and non-life insurer. The iWYZE life and funeral policies are a different company: Old Mutual Life Assurance Company (South Africa) Limited, registration number 1999/004643/06. Two policies bought in one conversation can therefore sit with two insurers, and an escalation about a car claim goes to the non-life side.
If a car claim is rejected
- Ask for the rejection in writing with the specific policy clause relied on, and read that clause in your policy wording
- Use the complaints route on the iWYZE site rather than reopening the same call, so the complaint is formally recorded
- An unresolved short-term insurance complaint goes to the National Financial Ombud Scheme, which is free to use