Insurance & Medical Aid · Contact details
Standard Bank Home Insurance Geyser Contact Details
A burst geyser on Standard Bank home owners (building) insurance is claimed on 0860 123 444 or by email to HOCClaims@standardbank.co.za, and you can also load the claim yourself in the Standard Bank app or on Insurance Online. Standard Bank lists damage from burst geysers, and geyser replacements, among the things its building insurance covers. The numbers and steps below were read on standardbank.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory and does not act for Standard Bank or any insurer. We cannot open, track or approve a claim.
Official provider route
| What it is for | Contact |
|---|---|
| Home owners insurance claims: burst geyser, storm or fire damage to the building | 0860 123 444, HOCClaims@standardbank.co.za |
| Home owners insurance services | 0860 123 999, silpolicy.admin@standardbank.co.za |
| Emergency home assistance, Stansure policies | 0860 123 999 |
| Emergency home assistance, Auto & General policies | 0860 104 210 |
| Emergency home assistance, Hollard policies | 0860 123 365 |
| Insurance 24-hour emergency helpline | 0860 123 999 in the contact directory; the car and home and home contents insurance pages show 0861 007 247 instead |
| Call-back request for a claims query | Let us call you back form on the building insurance page (choose Claims Request) |
Standard Bank does not publish a geyser-only phone number, a geyser claim form to download, or a deadline for reporting a geyser claim on its building insurance page. Standard Bank lists a different emergency home assistance number for each underwriter, so confirm which insurer underwrites your policy before you call.
Standard Bank’s contact page gives its physical address as 5 Simmonds Street, Selby, Johannesburg, 2001. There is no walk-in insurance claims office listed. The confirmation message on Standard Bank’s contents insurance call-back form says its contact centre operates from 07:00 to 19:00. The contact directory repeats the home owners claims line and HOCClaims mailbox under its Home loans section.
Product or service support
The building insurance page carries the name of Standard Bank Insurance Brokers (Pty) Ltd, an authorised financial services provider (FSP 224). Besides structural damage from fire, storms, burst geysers or theft, and geyser replacements, the cover listed includes limited or full subsidence and landslip, home assistance for leaks, faults, broken windows, pest control and appliance repairs (with the call-out and first hour of labour free), and personal accident cover of R15 000 for domestic workers.
To claim in the Standard Bank app, sign in, go to the Insurance tile, tap CLAIM in its bottom right corner, pick the policy, accept the disclaimers and follow the prompts. On the website, choose Sign into your accounts, then Insurance Online, sign in or register, open the My Insurance tab, select My Claims, pick the policy and choose New Claim. The separate Standard Bank Insurance App lets you link an existing Car and Home policy and register building and car insurance claims.
Eligibility, account or policy requirements
Several listed exclusions matter for geyser claims: wear and tear, rust and gradual deterioration; damage from defective workmanship, materials or design; consequential or indirect loss; and any loss where the repair costs less than the policy excess. Premiums depend on the cover chosen and your risk profile.
To register on the Standard Bank Insurance App you need a South African ID and must be 18 or older.
Escalation route
- Log the claim on 0860 123 444, by email or online, and keep the claim reference.
- If you dispute the outcome, contact the Complaints Resolution Centre on 0860 101 101 or complaint.resolutioncentre@standardbank.co.za. Standard Bank says you get a reference number and a case manager within 24 hours.
- Still not resolved? Send the reference number to the Specialised Complaint Escalation Centre at ComplaintsEscalations@standardbank.co.za.
- The National Financial Ombud Scheme now handles non-life insurance complaints: 0860 800 900, info@nfosa.co.za. Standard Bank notes that ombuds usually expect a complaint within four to six months of its final outcome.
Sources
- standardbank.co.za: Building insurance, Home contents insurance and Standard Bank Insurance App pages, read 16 September 2026
- standardbank.co.za: Give us a call contact directory, Contact us and complaints process pages, read 16 September 2026
- nfosa.co.za published contact details