iWYZE runs on one number, 0860 93 94 93, and a WhatsApp line, and that is deliberately the whole of it — there is no published email address. The WhatsApp route is worth using in preference to the phone for anything you may need to prove later, because it leaves a written thread. The detail most people miss is who actually carries the risk: iWYZE is a brand, not the insurer. Its short-term products are underwritten by Old Mutual Insure Limited and its life and funeral policies by Old Mutual Life Assurance Company (South Africa) Limited — two different licensed companies. That matters at claim and complaint stage, because your policy schedule will name one of them, and an ombud referral follows the insurer rather than the brand. All details below come from iWYZE’s own site.
Official contact channels
- Telephone: 0860 93 94 93
- WhatsApp: 031 835 4245, or send the word HELP
- Emergency: iWYZE publishes an emergency option alongside its call and WhatsApp routes
- Call me back: a form on iwyze.co.za taking your name and cellphone number
- wyzeHUB app: inspect your car using your phone, download documents, and log and track claims
- Email: none published
The self-inspection feature in the app is worth knowing about before you need it. Short-term insurers commonly require a vehicle inspection before cover starts or after a claim, and doing it from your phone avoids booking an appointment.
What this organisation provides
Old Mutual iWYZE sells car, home and life insurance direct to the public in South Africa, alongside further products grouped under a “more” category. It sells and services online and by phone rather than through brokers. The underwriting split is set out on its own site: iWYZE is underwritten by Old Mutual Insure Limited, registration number 1970/006619/06, a licensed financial services provider and non-life insurer; while iWYZE life and funeral policies are underwritten by Old Mutual Life Assurance Company (South Africa) Limited, registration number 1999/004643/06, a licensed financial services provider and life insurer.
Address and operating information
iWYZE publishes no street address and no contact centre operating hours. As a direct insurer with no branch network, there is nowhere to attend in person, and the app and WhatsApp are the routes that work outside business hours. Because no hours are published, treat the telephone line as a business-hours service and use WhatsApp otherwise — it is also the channel iWYZE promotes most prominently on its own pages.
Support and escalation routes
- Log and track a claim in the wyzeHUB app where possible, since it keeps the claim history in one place.
- Use WhatsApp for anything contentious. With no email address published, a WhatsApp thread is the only written record you will have.
- Check your policy schedule for the underwriter before escalating. A car or home complaint follows Old Mutual Insure; a life or funeral complaint follows Old Mutual Life Assurance. They are separate licensed insurers.
- Once the insurer’s internal process is exhausted, a short-term dispute goes to the relevant short-term insurance ombud route and a life policy dispute to the long-term equivalent.
- iWYZE publishes a FAIS conflict of interest policy and access-to-information material on its site, which is where its formal governance documents sit.
Sources
The telephone number, WhatsApp number, app functions and underwriting entities on this page were read from iWYZE’s own website at iwyze.co.za on 30 August 2026. Nothing has been inferred or taken from a directory. iWYZE publishes no email address, no street address and no operating hours, and this page does not supply any of them.