Old Mutual uses one number for two different things, and knowing that saves a wasted call. 0860 933 333 is both the service centre telephone line and the number you save to your phone to start a WhatsApp conversation. The distinction matters because the two have different hours: the call centre runs Monday to Friday, 08:00 to 17:00 and is closed at weekends, while WhatsApp self-service is not bound by those times. If your query is routine — a withdrawal, a document, a change of beneficiary, a tax certificate — the app or WhatsApp will usually settle it without a queue. Three things sit on their own numbers entirely: OM Bank, the Rewards programme, and the anonymous fraud hotline, which is the only Old Mutual line published as 24 hours. Everything below comes from Old Mutual’s own contact page.
Official contact channels
- Service centre: 0860 933 333, Monday to Friday 08:00 to 17:00, closed Saturdays and Sundays
- WhatsApp self-service: save 0860 933 333 as a contact, open WhatsApp, send “Hi” and follow the on-screen options
- OM Bank: 0860 OMBANK, which dials as 0860 662 265, or the in-app chat function
- Old Mutual Rewards: 0860 700 800, Monday to Friday 08:00 to 17:00, or [email protected]
- Tip-offs Anonymous fraud hotline: 0800 222 117, toll free and available 24/7, or [email protected]
- Complaints: lodged through the complaints page on oldmutual.co.za using the complaints button
What this organisation provides
Old Mutual is a financial services group offering life and funeral cover, investments and savings, retirement products, banking through OM Bank, and a rewards programme, across personal, business, corporate and institutional segments. Old Mutual Limited is a licensed controlling company of the Designated Old Mutual Limited Insurance Group, registration number 2017/235138/06, and the group states that its entities are licensed financial services providers and insurers operating across twelve countries. That group structure is worth noting when you call: the entity that holds your policy is not necessarily the one that holds your bank account or your investment, so have the product details rather than only your name.
Address and operating information
Old Mutual does not publish a single head office contact address on its contact page. It operates a branch network instead, and publishes a branch locator so you can find the office nearest you before travelling. For anything that needs a person rather than a channel, the site also offers a find-an-adviser route, which is the appropriate one for advice on a product rather than servicing an existing one.
Most day-to-day servicing does not need a branch at all. Old Mutual states that through the app or its secure site you can apply for products, make withdrawals, submit claims, upload and download documents including tax certificates, update personal details and beneficiaries, and manage payments.
Support and escalation routes
- Start with self-service in the app or on WhatsApp, then the service centre on 0860 933 333 within its weekday hours.
- Log a formal complaint through the complaints page rather than by repeating the query on the phone — Old Mutual routes complaints separately from ordinary servicing.
- Suspected fraud goes to Tip-offs Anonymous on 0800 222 117 or [email protected]. This is an independent service rather than an Old Mutual mailbox, which is what allows a report to be made anonymously.
- Because the group’s entities are licensed financial services providers, a complaint that Old Mutual’s own process cannot resolve can be taken to the relevant financial services ombud scheme.
Sources
The telephone numbers, WhatsApp route, email addresses, operating hours and group registration details on this page were read from Old Mutual’s own contact page at oldmutual.co.za on 30 August 2026. Nothing has been inferred or taken from a directory. Confirm against oldmutual.co.za before relying on any of it.