Absa Ombudsman Contact Details

This section contains the Absa Ombudsman contact details to help you find the relevant information for resolving banking disputes.

If you have a complaint regarding Absa and have already followed Absa’s internal complaints procedure, you can contact the appropriate Ombudsman:

Ombudsman for Banking Services (for general banking complaints):
- Phone: (011) 712 1800
- Sharecall: 0860 800 900
- Email: info@obssa.co.za
- Fax: (011) 483 3212
- Office Address: 34 & 36 Fricker Road, Ground Floor, Illovo, Johannesburg
^[1]
Absa Bank Dispute Resolution Unit (direct escalation before Ombudsman):
- Phone: 011 330 3021
- Fax: 0867 533 553
- Email: resolve@absa.co.za
^[3]
Ombudsman for Long Term Insurance (for life/long-term insurance-related complaints):
- Phone: 0860 103 236
- Email: info@ombud.co.za
- Website: www.ombud.co.za
^[5]
FAIS Ombud (for financial advice/investments complaints):
- Phone: (012) 470 9080 or 012 762 5000
- Share call: 086 066 3247
- Email: info@faisombud.co.za
- Postal: PO Box 74571, Lynnwood Ridge, 0040
^[5]

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